Terms and Conditions of Use

1. General Definitions

  • ANDREA TINCU – The brand of the designer Andreea Tincu SRL, with its registered office in Iași, Strugurilor Alley, no. 98, 1st floor, Iași County, with registration number in the Trade Register J22/2131/2001, unique fiscal registration code RO29387054.

  • Site – domeniul https://andreatincu.com și subdomeniile acestuia.

  • Seller - ANDREA TINCU

  • Account – The section of the Site consisting of an email address and a password that allows the Buyer to place and transmit the Order and contains information about the Buyer.

  • Buyer – Individual or legal entity that creates an Account on the Site and places an Order, or an individual or legal entity that has or obtains access to the CONTENT through any means of communication provided by ANDREA TINCU (electronic, telephone, etc.) or based on an existing usage agreement between ANDREA TINCU and the user, requiring the creation and use of an ACCOUNT.

  • User – Any individual/legal entity registered on the Site who, by completing the account creation process, has agreed to the clauses specified in the Terms and Conditions section.

  • Order – An electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer conveys to the Seller, via the Site, their intention to purchase products from the site.

  • Contract – Represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer..

    • Content:

    • All information on the Site that can be visited, viewed, or accessed through the use of electronic equipment;

    • The content of any email sent to Buyers by the Seller through electronic means and/or any other available means of communication;

    • Any information communicated by an employee/collaborator of the Seller to the Buyer through any means;

    • Information related to the products and/or prices practiced by the Seller during a specific period;

    • Data regarding the Seller, or other privileged information belonging to the Seller;

    Document – These Terms and Conditions.

    Newsletter – Periodic means of information, exclusively electronic, namely electronic mail (email, SMS), about the products and/or promotions carried out by the Seller during a certain period, without any commitment on the part of the Seller regarding the information contained therein..

    Transaction – Cashing or refunding a sum resulting from the sale of a product by ANDREA TINCU to the Buyer, regardless of the delivery method;

2. General Conditions

2.1. By placing an Order on the Site, the Buyer agrees with the form of communication (phone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order serves as information and does not represent the acceptance of the Order. This notification is made electronically (via email) or by phone.

2.3. The contract is considered concluded between the Seller and the Buyer at the moment when the Buyer receives from the Seller, through electronic mail and/or SMS, the notification of the Order's dispatch.

3. Online Selling Policy

3.1. Access for placing an Order is allowed to any Buyer.

3.2. Communication with the Seller can be carried out through the phone number displayed on the site or through the addresses mentioned in the 'Contact' section of the Site. The Seller has the freedom to manage the received information without being required to provide justifications for this.

3.3. ANDREA TINCU may publish on the Site information about products and/or promotions offered by them for a certain period of time and within the limits of available stock.

3.4. All fees related to the products presented on the Site are expressed in Romanian Leu (RON) and Euro (EUR) and include VAT, according to the current legislation.

3.5. Regarding online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer. The responsibility for this action lies solely with the Buyer.

3.6. All information used to describe the products available on the Site does not constitute a contractual obligation on the part of the Seller; they are used exclusively for presentation purposes.

4. Intellectual and Industrial Property Right

4.1. The content, as defined in 'General Definitions,' including but not limited to logos, static images, dynamic images, text and/or multimedia content, stylized representations, commercial symbols, presented on the Site, is the exclusive property of ANDREA TINCU.

4.2. The Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the one originally intended by ANDREA TINCU, without the written consent of ANDREA TINCU.

4.3. The Buyer may copy, transfer, and/or use the Content only for personal or non-commercial purposes, only in cases where these actions do not conflict with the provisions of the Document.

4.4. In case ANDREA TINCU grants the Buyer the right to use, as described in a separate usage agreement, certain content to which the Buyer has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the duration of its existence or the existence of that content on the site, or for the period defined in the agreement, if applicable. This does not constitute a contractual commitment on the part of ANDREA TINCU to the respective Buyer or any other third party who has or obtains access to this content, by any means and who may be or is prejudiced in any way by this content, during or after the expiration of the usage agreement.

4.5. No Content transmitted to the Buyer, through any means of communication (electronic, telephone, etc.) or acquired by them through access, visit, and/or visualization constitutes a contractual obligation on the part of ANDREA TINCU and/or the employee/representative of ANDREA TINCU who facilitated the transfer of Content, if applicable, regarding the respective content.

4.6. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, if applicable, is prohibited.

5. Order Placement

5.1. The Buyer can place Orders on the Site by adding the desired products to the shopping cart and completing the Order by making payment through one of the indicated methods. Once added to the shopping cart, a product is available for purchase as long as there is stock available for it. Adding a product to the shopping cart, without completing the Order, does not imply the registration of an order.

5.2. By completing the Order, the Buyer consents that all the data provided by them, necessary for the purchasing process, is accurate, complete, and true at the time of placing the Order.

5.3. By completing the Order, the Buyer consents that the Seller may contact them by any means available/agreed upon by the Seller, in any situation where contacting the Buyer is necessary.

5.4. The Seller can cancel the Order placed by the Buyer following a prior notification addressed to the Buyer, without any further obligation of either party towards the other, and without either party being able to claim damages from the other in the following cases:

  • 5.4.1. Non-acceptance by the Bank/PayPal/MobilPay of the transaction in the case of online payment;

  • 5.4.2. The data provided by the Buyer on the Site is incomplete and/or incorrect;

5.5. Returns & Exchanges

5.5.1 The Buyer has the right to withdraw from the Contract, i.e., to return a product, within 14 calendar days, without invoking any reason and without bearing any costs other than the delivery costs. Thus, according to Government Ordinance no. 34/2014, the return period for a product expires within 14 days from:

  • The day on which the Buyer physically takes possession of the last product – in the case where the Buyer orders multiple products through a single order that will be delivered separately;

  • The day on which the Buyer physically takes possession of the last product – in the case of the delivery of a product consisting of several lots or pieces;

5.5.2 ANDREA TINCU only accepts returns of non-defective products in their original condition, which have not been worn, damaged, or washed, with all attached/applied labels and packaged in their original packaging.
After receiving a product without labels, please notify us immediately if you wish to return it. We recommend all customers to carefully inspect clothing items upon receipt before removing any attached labels or taking them out of the original packaging.
Please note that we can replace a product with another of the same type but in a different size.
Replacement products will be shipped only after the returned goods have been received and verified by the quality control (CTC). Please note that a customer is allowed to exchange a product with another of the same type only once, but in a different size.
For personalized scarves with a name or dedicated message, returns are not accepted.
The goods must be returned together with the return form included in your order. Please note that unidentified returns/exchanges will be retransmitted to the sender.
The goods must be returned in a single package. We reserve the right to refuse multiple returns on different dates for a single order. We do not take responsibility for damaged or lost parcels that were NOT shipped through our couriers. We are not obliged to bear any shipping costs that were not incurred by our couriers.
The returned goods must be prepared and will be picked up/collected by our courier.
Returns are not accepted for modified designs that deviate from the original model based on details provided by the customer (such as added sleeves, altered neckline shape, lengthened product, changed form, etc.).

5.5.3 In case the Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any accompanying gifts that came with the respective product. In the event the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Seller is informed by the Buyer about their decision to withdraw from the Contract.
If all the requirements from the previous point have been met, we will notify you and refund the full cost of the returned product(s) within 10 days, excluding the costs for the return shipping, which are the customer's responsibility. If you fail to meet any of these conditions, you will be notified and given the option to receive the products back. We are not responsible for any additional transport costs. If you refuse to accept the returned products, we reserve the right to retain the item and the paid amount. The refund time depends on your account.
Transportation costs will not be refunded. Your store credit is non-transferable, non-refundable, and does not expire.
Please note that international customs duties and sales tax are not refundable for shipments outside the EU.

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at sales@andreatincu.com

5.6. In case a product ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Buyer of this fact and will refund the value of the product to the Buyer's account within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed their intention to terminate the Contract.

6. The payment for the products:

6.1. The prices of the products displayed on the website https://andreatincu.com include VAT according to the current legislation.

6.2. The price, payment method, and payment term are specified in each order. The Seller will issue an invoice to the Buyer for the delivered products, and the Buyer's obligation is to provide all the necessary information for issuing the invoice in accordance with the current legislation.

6.3. The Seller will send the Buyer the invoice related to the Order containing products sold by ANDREA TINCU.

6.4. Payment Methods

6.4.1. At the payment via bank transfer, the Buyer transfers the value of the invoice sent by ANDREA TINCU. If the transfer is not made within 4-5 days, the order will be canceled. Delivery of products paid by bank transfer will take place only after debiting the Seller's account with the value of the ordered products.

6.4.2. The payment for the ordered products can be made in cash, upon delivery, at the moment of receiving the products. Specifically, immediately after placing an online order, the package is prepared and shipped to the address specified in your order. The payment will be made upon receiving the package, directly to the courier

6.4.3. You can pay through MobilPay. Online payments through MobilPay are conducted in complete security.

For additional information regarding applicable fees and taxes in other countries, please consult the page https://andreatincu.com/en/delivery-and-shipping or email us at sales@andreatincu.com.

7. Delivery & Shipping

7.1. The Seller undertakes to deliver the products through the courier agreed upon by the Seller to the address provided by the Buyer. It is necessary for the Buyer to specify a phone number at which they can be contacted by the courier.

7.2. The delivery term is specified for each product, calculated from the date of processing the order placed by the Buyer. Products are delivered subject to available stock. In case one of the products ordered by the Buyer is no longer in stock, the Buyer will be contacted and informed about this.

7.3. Vânzătorul va asigura ambalarea corespunzătoare a produselor și va asigura transmiterea documentelor însoțitoare.

7.4. The seller will deliver both within Romania and internationally. If there is an additional shipping cost, it will be sent to the buyer via email along with the payment difference.

7.5. Shipping rates: For orders over 350 lei, delivery is FREE (for areas not covered by the courier company ANDREA TINCU, external kilometers may apply, or the package can be picked up from the nearest city where they deliver). For orders under the value of 350 lei, the delivery fee is 15 lei.

8. Warranties, Transfer of Ownership

8.1. All products sold by ANDREA TINCU are new and come with warranty conditions in accordance with current legislation.

8.2. ANDREA TINCU does not offer any warranty regarding the functioning of this site, information, accuracy of descriptions, content updates, or the products on the site. Users expressly agree that the use of this site and the purchase of products are done at their own risk. Product photos presented are for informational purposes, may differ from the sold product (color, accessories, appearance, etc.) and may show accessories that are not included in the standard product package.

8.3. Property of the products will be transferred upon delivery, after payment is made by the Buyer at the location specified in the Order.

9. Newsletter

ANDREA TINCU has the right to send marketing emails to customers with their consent. This specific form of consent must be freely, specifically, and clearly given. Marketing emails contain information that we consider interesting for customers, such as new collections, promotions, and last-minute offers related to our products and services.

9.1. ANDREA TINCU's newsletters are transmitted through specialized and approved partners of ANDREA TINCU. This ensures the confidentiality and security of information.

9.2. When the Buyer creates an account on the Site, they have the possibility to express their agreement to receive newsletters. The option regarding the buyer's agreement can be modified at any time by contacting ANDREA TINCU in this regard.**

9.3. The Buyer can unsubscribe from the Newsletter at any time using the special link in any Newsletter or by sending a request by email to webadmin@andreatincu.com. Once the customer has expressed disagreement, the personal data of that customer will no longer be processed for direct marketing.

9.4. Renouncing the receipt of the Newsletter does not imply renouncing the consent given for this Document.

10. Răspundere

By creating the Account and/or using the Content and/or placing Orders, the User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the last updated version communicated within the Site at the time of creating the Account and/or using the Content and/or placing the Order. Subsequently, the use of the Content equates to the acceptance of any modifications made to the Terms and Conditions of the Site and/or updated versions of the Terms and Conditions of the Site.

The Terms and Conditions of the Site can be updated at any time by ANDREA TINCU, and these changes are binding on Users/Buyers from the date of display on the Site. Modifications may occur as a result of changes in relevant legislation or the corporate structure or internal procedures of ANDREA TINCU.

In case of any modifications to this document, customers will be notified via email or through the website before the changes take effect.

We encourage customers to check this page periodically to stay informed about the latest updates regarding our privacy practices.

11. Personal data

Personal data represents any information that can be linked to an individual. Personal data includes all types of direct or indirect information (namely used in connection with other data) related to an individual, such as: name, date of birth, addresses, email addresses, phone numbers, etc.

11.1. Collecting personal data

The data we collect may include the following:

  • Name and contact information (We collect your first and last name, email address, mailing address, phone number, and other similar contact details)

  • We collect passwords, password hints, and similar security information used for authentication and accessing the account.

  • We collect data about your device and how you and your device interact with our products.

  • We collect data about the features you use, the items you purchase, and the pages of our website that you visit.

  • We collect data about the device and network you use to connect to our website. This includes information about the operating systems and software applications installed on your device, IP address, regional settings, and language preferences.

11.2. The purpose of collecting personal data

We collect personal data for:

  • Informing customers/buyers about the status of their account, including order validation, shipment, and billing, resolving cancellations or any issues related to an order, and the goods and/or services purchased.

  • Sending newsletters and/or periodic alerts via email (email, SMS), only if the individual has explicitly given their consent.

  • Market research, tracking, and monitoring of sales and customer/buyer behavior.

12. Privacy Policy and Data Security

12.1. ANDREA TINCU guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information may be used by ANDREA TINCU to send order confirmations, various special offers, promotions etc., only with the prior consent of the customer.
Providing personal data to ANDREA TINCU is not mandatory for Users/Buyers, and they can refuse to provide this data under any circumstances. Users/Buyers can also request the free deletion of their data from the database.
Any such request/notification for the deletion of data from the database must be dated, signed, and sent by the person listed in the database via email to webadmin@andreatincu.com.

12.2. ANDREA TINCU undertakes not to disclose personal data to third parties except for the direct marketing operator. However, personal data may be transmitted to authorities authorized to verify commercial transactions or other authorities authorized to conduct any justified checks under the law, if requested in accordance with applicable laws.
Due to the way in which personally identifiable information stored by the system is transmitted electronically, ANDREA TINCU cannot be held responsible for any loss or copying of this information by unauthorized persons, through the use of equipment or interception software. Upon notification by users, ANDREA TINCU will take all necessary measures and provide all necessary files to the competent authorities empowered to resolve this type of offense.

12.3. The information provided to ANDREA TINCU is used only for the purpose for which it was entered (processing orders, informing buyers about the progress and status of orders, evaluating offered products, sending messages to ANDREA TINCU staff, subscribing to newsletters, marketing activities, advertising, market research and development, and statistics), in accordance with applicable laws. ANDREA TINCU does not provide your email address to third parties, does not encourage spam, and does not disclose the data provided by its customers without their explicit consent.

12.4. ANDREA TINCU certifies that it will respect the rights conferred by Law no. 677/2001 regarding the protection of individuals concerning the processing of personal data and the free movement of such data, Law no. 365/2002 on electronic commerce, as well as Ordinance no. 130/2000 on consumer protection in the conclusion and execution of distance contracts, with subsequent amendments.

Among these rights are (the listing is not exhaustive):

  • The right to ask ANDREA TINCU to confirm whether your personal data is being processed or not, free of charge;

  • The right to ask ANDREA TINCU to rectify, update, block, or delete, free of charge, those provided data whose processing does not comply with the provisions of Law no. 677/2001;

  • The right to ask ANDREA TINCU to cease, free of charge, the processing of your personal data;

  • The right to ask ANDREA TINCU to cease sending promotional messages.

Any such request/notification must be dated, signed, and sent by the person listed in the database via email to: webadmin@andreatincu.com

12.5. ANDREA TINCU cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of their account and password.
ANDREA TINCU cannot be held responsible in any way for the loss or alteration of personal data stored by ANDREA TINCU for the purpose stated in this document.
Any access to the database containing personal information of ANDREA TINCU users, including any unauthorized access attempt, will be recorded in an access file. Access files will enable ANDREA TINCU to identify individuals who have accessed personal data without legitimate reasons, for reporting to the competent authorities.
Any attempt to access the personal data of another user, modify the content of the website, or affect the performance of the server running the website https://andreatincu.com will be considered an attempt to defraud the site and will initiate a criminal investigation against those who initiated this action.

To keep personal data up to date, we recommend that users inform us of any changes or discrepancies that occur.

13. Cookie policy

In addition to directly collected data, such as information regarding names or email addresses, our website collects information about the device you are using and which pages of our site have been accessed, for how long, etc. These latter pieces of information have three sources: server log files, cookies, and pixel tags.

Server files refer to your IP address, which is automatically logged in server files whenever you use the site. ANDREA TINCU uses IP addresses to calculate usage levels of the site, to diagnose problems, and for site administration. Collecting IP addresses is a standard procedure on the internet and is used by many websites. This data is a separate category from personal data.

A cookie is a text file that contains pieces of data collected when visiting a website. They are designed to help websites identify users' past activity, which includes clicks on links or pages, revisiting pages over several months, etc.

Cookies are files sent from a server to a person's computer, they are standard, and websites use them to simplify access to a website and facilitate use. Cookies do not make any changes or damage to the computer or files. If you do not want this information to be stored through cookies, most browsers have simple methods to allow the deletion of stored cookies, automatic rejection of cookies, or opting for acceptance or rejection.

13.1. Types of cookies

For a better understanding, we classify below the types of cookies that are used on this site so that you can decide whether you want to delete or disable them.

  • Strictly Necessary Cookies - these cookies allow navigation on the site and the use of its features. This type does not collect information about you that could be used for advertising, marketing, promoting products or services, or recording your activity on the internet.

  • Performance cookies: – these cookies collect information about how the website is used, such as which pages are visited most often. They do not collect information that identifies you; all the data collected is anonymous. These cookies are used to improve the functioning of the website.

  • Functionality cookies: – these cookies record the choices and changes made on the website and provide personalized features. These cookies are specific to our website.

  • Targeting cookies - these cookies deliver advertisements or messages in accordance with your interests and may be linked to other websites (e.g., Facebook).

13.2. Delete cookies

To disagree with the use of cookies on our website and delete them, you can follow the steps below. You can also configure your browser settings to block cookies or receive a notification before storing them. Please note that if you delete cookies, you may not be able to use some of the services on the visited websites.

The procedure for automatic deletion of cookies in Chrome is:

Click on the menu icon in the top right corner (in the form of 3 horizontal bars), select Settings > Show advanced settings > Privacy and click on Content settings.
In the window that opens, under cookies, select the button “Keep local data only until you quit your browser.”
Click on Done at the bottom of the window.
For other browsers or different settings, you can find information and details on various websites.

Pixel tags gather basic statistical data about the use of the site and reactions, allowing for visitor counting (for statistical purposes), providing brand services, and analyzing the effectiveness of promotions and advertising campaigns

14. Google Analytics and Google AdWords

This site uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies. On behalf of the operator of our site, Google will use this information to evaluate your use of the site, compile reports on site activity, and provide other services related to site activity and internet usage for the site operator. You can refuse the use of cookies by adjusting your browser settings.

If you wish, you can avoid Google Analytics detection by clicking the link below. This will set an opt-out cookie, which prevents the future collection of information on this site:https://tools.google.com/dlpage/gaoptout Folosim Google Analytics pentru a evalua datele din programul AdWords în scopuri We use Google Analytics to evaluate data from the AdWords program for statistical purposes. If you do not wish to do this, you can manage preferences. ().

15. Force majeure

15.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and/or appropriately, in whole or in part, is due to an event of force majeure. Force majeure is an unforeseeable event, beyond the control of the parties, and which cannot be avoided.

15.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without either of them being able to claim further damages from the other.