Delivery & Shipping

How long will it take for my order to arrive?

The articles are not available on immediate stock, they are custom made individually for each of our online customers. That is why it takes 5 - 20 working days for us to create them in our atelier. Please add 1-3 days for shipping in Europe or 5-7 days for US, China and Emirates, and estimate your shipping date according to this information.

I live outside the EU. Do I still have to pay VAT?

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through DHL.

Do I have to pay custom duties and taxes if my order is shipped outside the EU?

Yes, the customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier DHL.

What about the delivery to NON-EU countries?

The delivery period to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Product prices include all taxes and duties, as well as romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL.

Please note that potential foreign bank charges have to be borne by you.

For additional information regarding applicable fees and taxes in your country, please contact us at sales@andreatincu.com.