Request contract withdrawal

Complete the form below to exercise your right of withdrawal from the distance contract. You may request a full or partial return of ordered products.

Information about the right of withdrawal

Under OUG 18/2026, you have the right to withdraw from a distance contract in a simple and accessible way, directly online.

  1. Complete the form with your contact details, order number, and the products for which you request withdrawal.
  2. You may request a full or partial return of products or quantities ordered.
  3. Review the information entered and click “Confirm withdrawal” to submit your request.
  4. You will receive an email confirmation with the request details, date, and time of submission.
  5. The request will be processed according to the store return policy.

For conditions, deadlines, exceptions, and return steps, see the Returns .

Contract withdrawal form

Complete the form below to exercise your right of withdrawal from the distance contract. You may request a full or partial return of ordered products.

Bank details for refund

The bank account where you want to receive the refunded amount.

List the products and quantities for which you request withdrawal.

I confirm that I have read and understood the Returns and that I am requesting contract withdrawal under the described conditions.

I confirm that I have read and agree to the Terms and conditions of this website.